Shipping policy

Updated October 2026.

Every order is packed by hand in our upstate New York studio. Here's what to expect once you order.

Where we ship

We currently ship within the United States, including to PO boxes. We don't ship internationally yet.

Processing time

Orders ship within 1–3 business days (Monday through Friday, excluding holidays). Custom commissions follow the timeline in your quote. In busy seasons processing can take a little longer, and we'll note that on our site.

Shipping rates

Shipping is calculated at checkout. Orders over the free-shipping amount shown on our site ship free within the U.S.

How we pack

Cards and prints ship flat in rigid mailers to keep corners crisp. We use recyclable or compostable packaging wherever we can.

Tracking

You'll get an email with tracking when your order ships. Delivery estimates come from the carrier and aren't guaranteed.

Holiday order-by dates and studio closures

Each holiday season we post an order-by date for holiday delivery. From time to time we also close the studio or pause shipping for travel or the holidays. We post those dates on our site in advance, and orders placed during a pause ship when we return.

Address problems

Please double-check your shipping address at checkout. If you spot a mistake, email us right away; we can update the address if your order hasn't shipped. We're not responsible for packages sent to an address entered incorrectly, but we'll help however we can. If a package comes back to us as undeliverable, we'll contact you to either reship it (with shipping charged again) or refund the order minus shipping.