Refund policy

Last updated: October 2026

We want you to love what you order. If something isn't right, here's how we'll make it right.

Returns

You can return unused items in their original condition within 30 days of delivery for a refund.
To start a return, email hello@neverboredstudio.com with your order number and the items you're returning. We'll reply with the return address, so please wait to hear from us before sending anything back.
Return shipping is your responsibility, unless the return is because of our mistake. We recommend a trackable shipping service.
Original shipping charges aren't refunded.

Items we can't take back

Custom commissions and personalized orders once work has begun (see section 5 of our Terms of Service)
Gift cards
Items marked final sale
Items that have been used, written in or damaged after delivery

Damaged, defective or wrong items

Paper goes through a lot in the mail. If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and photos of the item and its packaging. We'll send a replacement or give you a full refund, your choice, at no cost to you. You won't need to send the damaged item back.

Lost packages

If your tracking hasn't updated in a while, or it says delivered but you can't find your package, check with neighbors and your local post office first. Still missing? Email us within 30 days of the ship date, and we'll work with you and the carrier to make it right.

Exchanges

The quickest way to swap for a different design is to return the item for a refund and place a new order.

Refunds

Once we receive and check your return, we'll email you. Approved refunds go back to your original payment method within 5 business days, and your bank may take a few more days to post them. Returns that arrive during a studio closure posted on our site are processed when we reopen.

Canceling an order

Changed your mind? Email us as soon as possible. If your order hasn't shipped, we'll cancel it and refund you in full. Once it ships, the return steps above apply.

Purchases at events and partner shops

Bought from us at a craft fair or pop-up? This policy applies; email us with your receipt, or the date and event. Bought from a shop that carries our products? Please return it to that shop under its own policy.